Incident Detection, Reporting & Crisis Conduct

Incident Detection, Reporting & Crisis Conduct

Fully DORA-compliant training under Article 13(6) and Article 5(2)(g) DORA – available as Open Seminar, In-House Training, Webinar and SCORM-compatible E-Learning.

Overview: Incident Detection, Reporting & Crisis Conduct

The Incident Detection, Reporting & Crisis Conduct training is a mandatory, DORA-compliant learning module designed to ensure that all staff recognise anomalies, escalate ICT incidents correctly, understand reporting obligations and respond safely during operational disruptions.

Under Article 13(6) DORA, all employees must be trained in identifying, classifying and reporting ICT-related incidents. In addition, Article 5(2)(g) requires the management body to ensure that clear procedures and appropriate behavioural rules are understood and applied across the organisation.

We offer this training in four audit-ready formats:

  • Seminar
  • In-House Training
  • Webinar
  • E-Learning (SCORM)

All formats include a full documentation package for internal audit, supervisory inspections and DORA compliance reporting.

Why Do You Need Incident Detection, Reporting & Crisis Conduct Training?

DORA requires financial entities to build strong early-warning, detection and escalation capabilities. This course equips staff to:

  • recognise anomalies, suspicious activity and service disruptions
  • understand what constitutes an ICT incident under DORA
  • report incidents, anomalies and near-misses immediately
  • follow structured escalation paths and classification criteria
  • act appropriately during outages, cyber incidents and operational crises
  • avoid harmful behaviour (e.g., circulating information, bypassing controls)
  • support crisis containment and recovery

This training is essential for front-line staff, ICT teams, customer service, operations, business units, security and risk functions.

Training Content: Incident Detection, Reporting & Crisis Conduct

1. Anomaly Recognition & Early Detection

  • Identifying unusual system behaviour or user activity
  • Typical indicators of compromise and early warning signs
  • Recognising suspicious communication, phishing indicators and access anomalies
  • Differences between anomalies, events and incidents

2. Incident Classification & Prioritisation

  • DORA definitions of incidents, major incidents and significant disruptions
  • Categorisation and severity assessment
  • Practical decision trees and classification examples
  • When to escalate: threshold rules and time expectations

3. Reporting & Escalation Obligations

  • Internal reporting requirements under Article 13(6)
  • Mandatory notification timelines and who must be informed
  • Documenting what happened: facts, timestamps and evidence
  • Typical escalation path: business → ICT → security → management body
  • Interaction with NIS2, national regulators and internal incident teams

4. Behaviour During Cyber Incidents & ICT Disruptions

  • Personal conduct rules during operational crises
  • Do’s and don’ts (communication, data handling, decision making)
  • Avoiding further damage and preventing escalation
  • Supporting containment, isolation and recovery actions
  • Handling customer communication and reputational risk

5. Crisis Coordination & Response Support

  • Cooperation between ICT, business owners, BCM and security teams
  • Emergency steps, fallback measures and cross-team communication
  • Maintaining data integrity and avoiding operational shortcuts
  • Role of employees in the crisis-management process

Training Formats

Open Seminar (Hotel Classroom Training)

Ideal for individual employees and cross-functional teams.

  • One-day intensive course delivered in premium seminar hotels
  • Includes certificate and full audit documentation
  • Real-life incident examples and scenario-based exercises

In-House Training

Tailored to your organisation’s ICT systems and incident framework.

  • Customised escalation paths, classification rules and real case examples
  • Delivered on-site or in hybrid format
  • Includes full documentation package for audits and supervisory reviews

Live Webinar

Cost-effective, interactive and accessible for distributed teams.

  • Live Q&A, polls and practical use-case discussions
  • Ideal for international or remote workforces
  • Optional knowledge assessment and certificate

E-Learning

The scalable solution for enterprise-wide rollouts.

  • Self-paced training with integrated knowledge checks
  • Fully SCORM-compatible for all major LMS platforms
  • Automated progress tracking and audit trail
  • Certificate upon completion

Who Should Attend?

This training is essential for:

  • Banks and credit institutions
  • Insurers and reinsurers
  • Investment firms and asset managers
  • Payment institutions and e-money institutions
  • Fund administrators and custodians
  • FinTechs and ICT third-party service providers
  • ICT teams, operations, customer service and risk functions
  • Any staff required to recognise and report ICT anomalies

Audit-Ready Documentation Included

Every format contains:

  • Attendance lists and participant logs
  • Assessment results (optional)
  • Version-controlled training materials
  • Completion reports and tracking overview
  • Documentation of non-completion and remediation

All content is regularly updated in line with the latest DORA requirements and supervisory expectations.

Why Choose Leitner & Associates?

  • Fully DORA-aligned content (Articles 5–13, 23–26)
  • Focus on detection, escalation and crisis conduct
  • Delivered by DORA and cyber-resilience specialists
  • SCORM e-learning for large-scale rollouts
  • Practical, scenario-based and audit-ready

Request an Offer

Request your customised offer for the Incident Detection, Reporting & Crisis Conduct training as an Open Seminar, In-House Training, Webinar or SCORM-compatible E-Learning at:
📧 offer@digital-operational-resilience.net