ICT Response & Recovery Plans

Fully DORA-compliant training under Article 13(6) and Article 5(2)(g) DORA – available as Open Seminar, In-House Training, Webinar and SCORM-compatible E-Learning.

Overview: ICT Response & Recovery Plans

The ICT Response & Recovery Plans training equips staff with the knowledge necessary to activate, execute and support ICT response and recovery procedures during operational disruptions, cyber incidents or system failures.

Under Article 13(6) DORA, all employees must understand their role in response and recovery processes. Under Article 5(2)(g), the management body must ensure that staff know how response, fail-over and recovery procedures function in practice.

This course builds operational readiness by teaching staff how to act during ICT emergencies, how recovery procedures work and how to maintain stability and data integrity throughout the incident lifecycle.

We deliver the training in four fully audit-ready formats:

Seminar
In-House Training
Webinar
E-Learning (SCORM)

Each format includes complete evidence documentation for internal audit and supervisory inspections.

Why Do You Need ICT Response & Recovery Plans Training?

DORA requires financial entities to ensure that all relevant staff can:

support the activation of ICT response plans
follow defined steps during fail-over, switch-over and fallback procedures
cooperate effectively with ICT, BCM, security and business units
understand the difference between incident response and recovery actions
maintain data integrity and avoid operational shortcuts during crises
participate in recovery, re-establishment and lessons-learnt activities

This training ensures compliance and builds the practical capabilities needed to keep operations running during ICT disruptions.

Training Content: ICT Response & Recovery Plans

Understanding ICT Response & Recovery Under DORA

Regulatory intent of DORA (Articles 11 & 13)
Integration of response and recovery procedures within the ICT risk management framework
Roles and responsibilities during activation

Activation of ICT Response Plans

Triggers for activation (incident severity, critical service impact, anomaly escalation)
Immediate stabilisation and emergency steps
Communication protocols during response activation
Understanding the chain of command and decision authorities

Fail-Over, Switch-Over & Fallback Procedures

Purpose and mechanics of fail-over and switch-over
When fallback plans must be initiated
Responsibilities of staff during execution
Avoiding data corruption, duplication or loss during transitions

ICT Recovery Processes

Re-establishing ICT services after containment
Data restoration and integrity checks
Verifying system availability and performance
Coordination with business units and operational teams

Crisis Coordination & Cross-Team Collaboration

Interaction between ICT operations, cybersecurity, BCM and business owners
Maintaining communication flow during response and recovery
Documenting actions and providing evidence for post-incident review
Supporting crisis management teams in real time

Lessons Learnt & Continuous Improvement

Post-incident analysis
Contribution to process improvement
Aligning findings with DORA testing and operational resilience cycles

Training Formats

Seminar

Ideal for individual staff and cross-functional teams.

One-day intensive programme delivered in premium seminar hotels
Practical exercises and real-life scenarios
Certificate and full audit documentation included

In-House Training

Tailored to your ICT and operational resilience framework.

Custom workflows, escalation paths and recovery procedures
Delivered on-site or hybrid
Comes with complete audit-ready documentation

Webinar

Accessible, flexible and interactive.

Live Q&A, polls and scenario discussions
Ideal for distributed or international teams
Optional assessment and certificate

E-Learning

Perfect for organisation-wide deployment.

Self-paced module with integrated knowledge checks
Automated tracking for compliance and audit
Certificate and LMS-based audit trail

Who Should Attend?

This training is designed for:

ICT operations and engineering teams
Cybersecurity and incident response personnel
Business continuity and crisis-management teams
Business unit managers and critical-function owners
Payment institutions, banks, EMIs, insurers and investment firms
Staff supporting ICT, operations or customer-facing processes
Any employees required to act during ICT disruptions

Audit-Ready Documentation Included

Every training format includes:

Attendance logs and completion records
Knowledge test results (optional)
Version-controlled training materials
Non-completion reporting and remediation
Annual training plan and documentation package

All content is regularly updated to reflect the latest supervisory expectations under DORA.

Why Choose Leitner & Associates?

Fully aligned with Articles 5–13 and 23–26 DORA
Practical, scenario-driven and operationally relevant
Delivered by experienced DORA specialists
SCORM e-learning for scalable roll-out
Complete audit documentation included
Ready for immediate integration into your annual training cycle

Request an Offer

Request your customised offer for ICT Response & Recovery Plans as an Open Seminar, In-House Training, Webinar or SCORM-compatible E-Learning at:
offer@digital-operational-resilience.net