Foundations of Digital Operational Resilience

Fully DORA-compliant essential training under Article 13(6) and Article 5(2)(g) DORA – available as Open Seminar, In-House Training, Webinar and SCORM-compatible E-Learning.

Overview: Foundations of Digital Operational Resilience

The Foundations of Digital Operational Resilience course provides the essential knowledge required for all employees covered by Article 13(6) DORA, aligned with the governance responsibilities of the management body under Article 5(2)(g).

This is the baseline DORA training required for all staff with access to ICT systems, not only ICT personnel or management. It equips employees with the skills needed to identify risks, escalate anomalies, respond to incidents and maintain operational resilience in daily operations.

We deliver this mandatory programme in four fully audit-ready formats:

Seminar
In-House Training
Webinar
E-Learning (SCORM)

All formats include documentation for supervisory reviews, internal audits and compliance monitoring.

Why Do You Need a Foundations Training Under DORA?

DORA requires financial entities to ensure that all staff can:

understand the principles of digital operational resilience
recognise common ICT risks and threat patterns
correctly escalate anomalies, suspicious activity and system irregularities
follow behavioural rules during outages and operational disruptions
support prevention, detection, response and recovery processes
operate safely and responsibly within ICT environments

This course ensures your organisation meets the mandatory baseline awareness requirement under DORA.

Training Content: Foundations of Digital Operational Resilience

Understanding DORA and Digital Operational Resilience

Objectives, structure and regulatory intent of DORA
Core definitions (ICT risk, critical functions, incident, anomaly, impact tolerance)
Relationship between ICT risk management, business continuity and operational resilience

ICT Risks, Threats and Vulnerabilities

Typical ICT risk categories
Common cyber-threats and operational incidents
Human-factor risks and everyday resilience threats
How ICT disruptions affect business operations and customers

Roles, Responsibilities and Escalation Paths

Staff responsibilities under Article 13(6)
The three lines of defence in practice
Immediate escalation rules: what, when and how to report
Practical examples of correct and incorrect escalation behaviour

Behaviour During ICT Incidents and Operational Disruptions

Conduct during outages, system failures or cyber incidents
Secure handling of information and communication channels
Do’s and don’ts during crisis situations
Supporting response, containment and recovery activities

Prevention and Early Detection

Everyday practices that reduce ICT risk
Recognising early warning signs
Secure use of ICT assets and data
Contribution to detection and prevention measures

Training Formats

Seminar

Ideal for individual employees or teams starting their DORA training programme.

One-day intensive foundations course
Delivered in modern, high-quality seminar hotels
Includes certificate and full audit documentation
Ideal for cross-company exchange and best-practice discussions

In-House Training

Tailored to your organisation’s ICT systems, structure and resilience framework.

Customised examples, scenarios and escalation paths
Delivered on-site or in hybrid format
Includes complete audit-ready document set
Suitable for banks, insurers, investment firms, PSPs/EMIs and regulated FinTechs

Webinar

Flexible, cost-efficient and highly accessible.

Interactive delivery with live Q&A
Polls, scenarios and practical exercises
Works perfectly for distributed or international teams
Optional knowledge check and certificate

E-Learning

The most scalable format for large workforces.

Fully SCORM-compatible (SCORM 1.2 / SCORM 2004)
Self-paced module with integrated assessments
Automatic progress tracking for compliance and audit
Individual certificate and LMS-based audit trail

Who Should Attend?

This is the baseline DORA training for all employees of:

Banks and credit institutions
Insurers and reinsurers
Investment firms and asset managers
Payment institutions and e-money institutions
Fund administrators and custodians
Regulated FinTechs
ICT third-party service providers
Any staff with access to ICT systems

Audit-Ready Documentation Included

Each training format includes:

Attendance lists and participation logs
Assessment results (optional)
Version control and update history
Training plan and completion report
Documentation of non-completion and remediation

Why Choose Leitner & Associates?

Fully DORA-compliant foundations course (Articles 5–13)
Perfect starting point for any organisation’s resilience culture
Audit-ready documentation included
Delivered by recognised DORA specialists
Available in all four formats including SCORM e-learning
Suitable for annual baseline training cycles

Request an Offer

Request your customised offer for the Foundations of Digital Operational Resilience as an Open Seminar, In-House Training, Webinar or SCORM-compatible E-Learning at:
offer@digital-operational-resilience.net