DORA Hotline

DORA Hotline – Immediate Expert Help for Digital Operational Resilience

The DORA Hotline is your direct line to senior Digital Operational Resilience experts.
When your organization faces a DORA question, incident, audit request or governance challenge, you get instant, high-quality guidance — without waiting days or weeks.

Think of it as premium roadside assistance for your regulatory engine.
Just like a high-end automotive brand sends an expert technician when your vehicle needs urgent support, the DORA Hotline delivers real-time regulatory assistance exactly when you need it.

Fast. Precise. Expert-level.

What Is the DORA Hotline?

The DORA Hotline is an on-demand advisory service for:

  • ICT risk management questions
  • Incident classification & reporting
  • DORA governance interpretation
  • Testing requirements (TLPT, scenario testing)
  • Third-party risk questions
  • Audit preparation and evidence explanation
  • Control mapping and regulatory interpretation
  • Crisis scenarios and incident triage
  • Day-to-day DORA implementation guidance

Available whenever your internal teams require senior-level support — without long consulting projects, long calls, or bureaucratic delays.

Like Roadside Assistance for Your DORA Engine

When a regulatory issue occurs, you don’t want theory.

You want an expert, on the phone, right now — someone who can diagnose, explain and guide you to the correct action.

That’s the DORA Hotline.

When Should You Use the DORA Hotline?

Use the hotline whenever you need fast, accurate, high-stakes answers to:

ICT Incident Handling

  • “Is this incident reportable under DORA?”
  • “How do we classify this?”
  • “Is this a major incident?”
  • “What’s the correct escalation pathway?”

DORA Governance

  • “Who must approve this?”
  • “Does the management body need involvement here?”
  • “Which Document belongs in the DORA evidence set?”

ICT Risk Management

  • “How do we map this risk?”
  • “Which controls apply to Article 9?”
  • “How do we rate residual risk?”

Third-Party Risk

  • “Does this provider fall under Article 28?”
  • “Do we need a contractual clause update?”

DORA Audit Preparation

  • “What evidence will auditors expect?”
  • “How do we prove control effectiveness?”

Testing Requirements

  • “Is this scenario-based test sufficient?”
  • “Does TLPT apply to us?”

This is real-time DORA clarity for real-world problems.

Why the DORA Hotline Is So Valuable

Immediate senior expertise

No waiting. No backlogs. Pure expert access.

Avoid misinterpretation and regulatory risk

One wrong decision in DORA can have major consequences.
We help you get it right — instantly.

Reduce time-to-decision

What normally takes hours or days becomes a 10-minute clarity call.

Built by practitioners, auditors and ICT specialists

You speak directly with professionals who implement, audit and test DORA daily.

Works perfectly with your DORA ecosystem

  • Toolkit for documents
  • Pit Stop for deeper issues
  • Inspection for readiness
  • Masterclass for training
  • Hotline for emergencies

Exactly like premium automotive after-sales service.

Use Cases From Real Organizations

  • DORA incident classification during live outages
  • Building ICT risk registers
  • Preparing supervisory reporting
  • Mapping controls to Articles 5–30
  • Defining governance lines & responsibilities
  • Vendor classification & third-party oversight
  • Preparing for internal and external audit
  • Answering legal and technical DORA questions
  • Supporting the management body in decisions

The hotline turns complex situations into simple, actionable steps.

How the DORA Hotline Works

Access the Hotline

You receive a dedicated contact channel (phone/video).

Describe your situation

We ask the right questions to quickly frame the issue.

Get immediate answers

Within minutes, you receive expert-level guidance.

Receive follow-up materials (if needed)

Templates, checklists, control mappings, forms.

This is real-time regulatory assistance, designed to prevent delays, misunderstandings or compliance failures.

Who Uses the DORA Hotline?

  • Banks
  • Payment institutions
  • E-money institutions
  • CASPs and crypto firms
  • Asset managers
  • Insurers
  • ICT providers
  • Internal Audit
  • Compliance & Risk Management
  • ICT risk and ICT governance teams

If DORA affects your operations, the hotline is your fastest path to clarity.

Get Immediate DORA Support

When you’re under pressure, facing an incident, preparing for audit or unsure about a critical DORA requirement — you don’t need theory.
You need certainty.

The DORA Hotline gives you:

  • rapid expert access
  • actionable recommendations
  • risk-proof decisions
  • compliance confidence

Just like automotive roadside assistance: We get you back on the road — safely, quickly and professionally.